Why You'll Love This Job

POSITION OVERVIEW:

Effective communicator, both written and oral.
Excellent interpersonal and customer service skills.
Team oriented environment.
Strong problem solving skills and attention to detail.
Ability to multi-task in a fast paced environment.
Proficient in Microsoft Office or related software.
Some college or college degree in business, logistics or related field preferred

Open Full Time Position:
Shift: Sat & Sun 18:00-06:00 Mon & Tues 11:00-19:00

Responsibilities

DUTIES & RESPONSIBILITIES:
· Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
· Assign and dispatch all will calls and STAT’s.
· Monitor online dispatch board for potential issues.
· Add, change or delete scheduled stops in planning.
· Research and resolve client issues quickly and accurately.
· Communicate unresolved client issues to direct supervisor immediately.
· Monitor status of deliveries and pickups to ensure timely delivery to client.
· Assist couriers as needed to help ensure routes are completed to client expectations.
· Review route sheets for accuracy.
· Negotiate courier payout.
· Monitor and utilize web-based applications, tools, and reports.
· Ensure policies and procedures as defined by clients and the company are being met.
· Prepare SOP for each account; shift turnover.
· Perform other duties as assigned.

Skills & Qualifications

QUALIFICATIONS & REQUIREMENTS:

Effective communicator, both written and oral.
Excellent interpersonal and customer service skills.
Team oriented environment.
Strong problem solving skills and attention to detail.
Ability to multi-task in a fast paced environment.
Proficient in Microsoft Office or related software.
Some college or college degree in business, logistics or related field preferred.
3+ years of customer service experience required.
Courier software experience a plus.

PHYSICAL REQUIREMENTS:

Prolonged sitting at a desk.
Heavy communication via phone and email.
Ability to lift up to 15 lbs at a time.

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