Why You'll Love This Job

About Us: MedSprint is now a BioTouch Company. We are a medical courier service offering dedicated and on demand specimen transportation services. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care.

Are you ready to be a key player in the fast-paced world of heathcare logistics? We are looking for a dynamic and detail-oriented Driver Dispatcher to join our team! If you are ready to make a difference and be part of a dynamic team, apply now! Join us in our mission to provide efficient and reliable specimen transportation for better healthcare.

Responsibilities

What you will do:

The ideal candidate will be responsible for coordinating the efficient transportation of medical specimens from various medical facility collection points to laboratory facilities. The Driver Dispatcher will play a crucial role in ensuring timely and accurate specimen delivery and providing exceptional customer service.

1. Dispatch and Route Planning:

Efficiently schedules will call and stat orders and dispatches courier drivers to designated collection points.
Maintains driver schedules and ensures drivers are following them.
Monitors the dispatching board to ensure all pickups and deliveries are on time.
Use routing software to perform daily routing, maintain software to improve routed performance.
Monitors any sudden route changes and establishes new routes for timely deliveries.
Collaborates with management to modify daily routes to accommodate the needs of customers.
As a last resort, drives vehicle to cover runs as necessary if no other drivers are available.

2. Communication:

Maintains constant communication with drivers to provide updates and address any issues.
Communicates delays directly with clients.
Communicates all client issues to Dispatch Supervisor.
Ensures policies and procedures that are defined by client and management are being met.
Builds good and strong relationships with drivers and customers.

3. Problem Resolution:

Researches and resolves client issues quickly and accurately.
Provides support to drivers and collection sites in case of emergencies or unforeseen circumstances.

Skills & Qualifications

What we're Looking For:

A motivated individual with proven experience in dispatching or logistics coordination.
Ability to work occasional evenings, weekends and holidays.
Excellent communication and problem - solving abilities.
Demonstrates strong work ethic, integrity, and a high level of attention to details.
Must possess valid California Driver’s License
Reliable transportation and good driving record are a requirement.
Passion for contributing to the healthcare industry

Competencies:

Communication – Communicates Well, delivers presentations, has good listening skills.
Customer Service – Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Follow Up/Responsiveness – Follows up in a timely manner, is available to external and internal members, responds in an effective and professional manner.
Attendance – Maintains an acceptable attendance record (Minimal tardiness and absences, notifies supervisor in advance of scheduling conflicts).
Sense of Urgency – Meets deadlines, establishes appropriate priority, gets the job done in a timely manner.

We look forward to welcoming a dedicated and enthusiastic individual to our team!

Apply Now

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