Field Operations Supervisor Job – Homewood, AL
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Why You'll Love This Job
The Field Operations Supervisor position will manage, train and oversee dispatch teams, confirm shift coverage and manage customer service.
Responsibilities
- Manages day-to-day operations activity and teams, and ensures the department is reaching goals set forth by leadership.
- Assists the Operations Manager/Director of Operations with communicating and explaining new directives, policies, or procedures to teams.
- Assists Operations Manager/Director of Operations with improving customer service and satisfaction through policy and procedural changes.
- Partners with operations team to solve and communicates active driver and client issues.
- Escalates client and driver issues as necessary to Operations Manager/Director of Operations.
- Proactively manages dispatch boards for coverage, OTP and scanning compliance and addresses gaps performance discrepancies in real time with dispatch and drivers.
- Oversees shift changes and handoff including start/end of shift team meetings/communications.
- Reviews, validates and sends client status reports proactively per client expectations.
- Coordinates team schedule/support to ensure appropriate coverage for client activity.
- Manages customer complaints and solves in real time.
- Communicate driver compliance, training and reinforce performance standards.
- Identify areas of driver shortages, overloaded drivers and additional TSA drivers.
- Manage team performance and develop team members for successive responsibility.
- Manage team schedules for coverage.
- Other duties as assigned
Skills & Qualifications
ABILITIES REQUIRED:
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- Thorough understanding of practices, theories, and policies involved in logistics, transportation, business, and finance.
- Excellent verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office related software.
- Excellent leadership, analytical, decision-making, and problem-solving skills.
- College degree in Logistics, Business or other related field, preferred.
- Extensive and diversified background with at least 3 years of related experience.
Job Number: 148854