CSR Job – Midland, GA
Apply Now
Back to All Jobs
Why You'll Love This Job
Our Mission:
Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!
Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!
Responsibilities
The Role:
Our CSR works directly with team members and leadership to ensure daily goals and operational objectives are met. Support day-to-day workflow coordination across the team, helping monitor workload distribution, prioritize tasks, and ensure timely completion of customer requests and logistics related activities.
Assist team members with complex issues, customer complaints, difficult calls, and escalations, serving as a key resource for problem-solving and resolution. Support the leadership with quality control processes, ensuring accuracy, consistency, and adherence to established procedures.
Must demonstrate strong customer service and operational experience, attention to detail, and the ability to perform effectively in fast-paced, high-pressure environments. This role requires strong communication skills (phone and email), sound judgment, and the ability to support both team execution and process improvement initiatives.
This position is a hybrid model, Monday-Friday, 8am-5pm and must be located in the Columbus or Raleigh respective areas. Compensation depending on experience will be $20-24/hr.
Your Impact:
Our CSR works directly with team members and leadership to ensure daily goals and operational objectives are met. Support day-to-day workflow coordination across the team, helping monitor workload distribution, prioritize tasks, and ensure timely completion of customer requests and logistics related activities.
Assist team members with complex issues, customer complaints, difficult calls, and escalations, serving as a key resource for problem-solving and resolution. Support the leadership with quality control processes, ensuring accuracy, consistency, and adherence to established procedures.
Must demonstrate strong customer service and operational experience, attention to detail, and the ability to perform effectively in fast-paced, high-pressure environments. This role requires strong communication skills (phone and email), sound judgment, and the ability to support both team execution and process improvement initiatives.
This position is a hybrid model, Monday-Friday, 8am-5pm and must be located in the Columbus or Raleigh respective areas. Compensation depending on experience will be $20-24/hr.
Your Impact:
- Perform quality control of orders and customer interactions to maintain accuracy and consistency
- Support day-to-day operations by helping monitor workload distribution, prioritize tasks, and ensure service levels are met
- Act as a primary point of contact for escalations, complex issues, and customer concerns
- Manage the customer service email account, ensuring timely and professional communication
- Collaborate cross-functionally with logistics, quality, and operations teams to resolve issues and improve processes
- Support tracking, monitoring, and reporting of team performance and operational metrics
- Assist with onboarding, training, and ongoing team support as needed
- Provide operational coverage as needed, including order processing and phone support during high-volume periods
- Identify opportunities for process improvements
- Other duties as assigned
Skills & Qualifications
What You Bring:
• Strong knowledge of Microsoft Windows & Office (Excel proficiency preferred)
• Ability to prioritize, manage multiple responsibilities, and shift priorities quickly in a dynamic environment
• Strong verbal and written communication skills with a professional customer-facing approach
• Strong attention to detail and problem-solving skills
• Ability to meet tight deadlines and perform effectively under pressure
• Ability to multi-task and balance operational and support responsibilities
• Team-oriented with commitment to overall team and organizational success
• High school diploma or equivalent
What We Need:
Ability to sit and/or stand for long periods of time
Ability to perform repetitive motion
Willingness to work overtime as required
What You’ll Get:
Medical, Dental, Vision after 30 days
HSA and PPO plans available
Company paid Life Insurance, AD&D, and Long Term Disability
401(k) with generous company match after 90 days
Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity
Employee Assistance Program
$500 Referral Bonus Available!
Apply Now
• Strong knowledge of Microsoft Windows & Office (Excel proficiency preferred)
• Ability to prioritize, manage multiple responsibilities, and shift priorities quickly in a dynamic environment
• Strong verbal and written communication skills with a professional customer-facing approach
• Strong attention to detail and problem-solving skills
• Ability to meet tight deadlines and perform effectively under pressure
• Ability to multi-task and balance operational and support responsibilities
• Team-oriented with commitment to overall team and organizational success
• High school diploma or equivalent
What We Need:
Ability to sit and/or stand for long periods of time
Ability to perform repetitive motion
Willingness to work overtime as required
What You’ll Get:
Medical, Dental, Vision after 30 days
HSA and PPO plans available
Company paid Life Insurance, AD&D, and Long Term Disability
401(k) with generous company match after 90 days
Supplemental Voluntary Benefits like Short Term Disability, Critical Illness, Accident, and Hospital Indemnity
Employee Assistance Program
$500 Referral Bonus Available!
Job Number: 180852