Why You'll Love This Job

The Solutions Implementation Specialist serves as a strategic partner to clients, guiding them through the implementation and adoption of our proprietary, cloud-based platform. This role is ideal for technically minded, customer-focused professionals who want to blend software expertise with consultative project delivery.
You'll manage multiple client projects, support high-value accounts, and collaborate with cross-functional teams to shape future product features. This is an opportunity to make a measurable impact—both for our clients and within our organization.

Responsibilities

Lead 5–10 concurrent implementation projects, ensuring on-time delivery and successful onboarding.
Support and maintain relationships with 20–30 active customer accounts, helping them optimize platform usage.
Conduct discovery sessions to understand client needs and align solutions with business and clinical objectives.
Configure and implement software solutions, guiding clients through database setup, data migration, and system integration.
Provide technical product training, both remote and onsite, tailored to the client’s industry and workflows.
Troubleshoot and resolve issues in coordination with internal teams, including Engineering, QA, and Support.
Perform validation and testing of new features and integrations, proactively communicating changes to stakeholders.
Influence product development by sharing customer feedback and usability insights with the Product team.
Build lasting partnerships with clients through clear communication, trust, and a focus on long-term success.
Maintain documentation and contribute to internal process improvements.
Travel up to 25% as needed to support onsite implementations or training.

TECHNOLOGY STACK & INTEGRATION SCOPE:

Multi-tenant proprietary SaaS solution hosted in Microsoft Azure
Integration with external systems via RESTful APIs, EDIs, Webhooks, and Automated File Transfers
Scripting and data transformation using JSON, XML, and SQL
Tools and platforms: Jira, Boomi, Azure DevOps, SQL Server, Microsoft Excel (advanced usage)

IDEAL CANDIDATE PROFILE:

Analytical and tech-savvy with a consultative mindset
Strong communicator and natural relationship builder
Passionate about helping clients succeed and learning new technologies
Thrives in a dynamic environment with multiple active projects
Comfortable juggling short-term tasks with long-term implementation goals

Skills & Qualifications

Experience delivering software implementations in healthcare, logistics, or compliance-driven industries
Experience leading discovery calls and delivering proofs of concept (POCs)
Familiarity with SaaS implementation practices and client-facing technical support
Project Management or technical certifications (e.g., PMP, Boomi, Azure Fundamentals)

PERFORMANCE EXPECTATIONS:

Manage 5–10 concurrent implementation projects
Support 20–30 active customer accounts
Meet implementation timeline goals and maintain high customer satisfaction scores
Deliver consistent follow-through and proactive problem resolution

CAREER GROWTH AT BIOTOUCH
BioTouch is committed to your long-term development. We offer:

Structured career paths to mid-level and senior Implementation Consultant or Project Manager roles
Ongoing professional development through training programs and certification sponsorship
Exposure to cross-functional teams and strategic product development initiatives

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