Solutions Implementation Specialist Job – Midland, GA
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CAREER GROWTH AT BIOTOUCH
BioTouch is committed to your long-term development. We offer:
Apply Now
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Why You'll Love This Job
The Solutions Implementation Specialist serves as a strategic partner to clients, guiding them through the implementation and adoption of our proprietary, cloud-based platform. This role is ideal for technically minded, customer-focused professionals who want to blend software expertise with consultative project delivery.
You'll manage multiple client projects, support high-value accounts, and collaborate with cross-functional teams to shape future product features. This is an opportunity to make a measurable impact—both for our clients and within our organization.
You'll manage multiple client projects, support high-value accounts, and collaborate with cross-functional teams to shape future product features. This is an opportunity to make a measurable impact—both for our clients and within our organization.
Responsibilities
- Lead 5–10 concurrent implementation projects, ensuring on-time delivery and successful onboarding.
- Support and maintain relationships with 20–30 active customer accounts, helping them optimize platform usage.
- Conduct discovery sessions to understand client needs and align solutions with business and clinical objectives.
- Configure and implement software solutions, guiding clients through database setup, data migration, and system integration.
- Provide technical product training, both remote and onsite, tailored to the client’s industry and workflows.
- Troubleshoot and resolve issues in coordination with internal teams, including Engineering, QA, and Support.
- Perform validation and testing of new features and integrations, proactively communicating changes to stakeholders.
- Influence product development by sharing customer feedback and usability insights with the Product team.
- Build lasting partnerships with clients through clear communication, trust, and a focus on long-term success.
- Maintain documentation and contribute to internal process improvements.
- Travel up to 25% as needed to support onsite implementations or training.
- Multi-tenant proprietary SaaS solution hosted in Microsoft Azure
- Integration with external systems via RESTful APIs, EDIs, Webhooks, and Automated File Transfers
- Scripting and data transformation using JSON, XML, and SQL
- Tools and platforms: Jira, Boomi, Azure DevOps, SQL Server, Microsoft Excel (advanced usage)
- Analytical and tech-savvy with a consultative mindset
- Strong communicator and natural relationship builder
- Passionate about helping clients succeed and learning new technologies
- Thrives in a dynamic environment with multiple active projects
- Comfortable juggling short-term tasks with long-term implementation goals
Skills & Qualifications
- Experience delivering software implementations in healthcare, logistics, or compliance-driven industries
- Experience leading discovery calls and delivering proofs of concept (POCs)
- Familiarity with SaaS implementation practices and client-facing technical support
- Project Management or technical certifications (e.g., PMP, Boomi, Azure Fundamentals)
- Manage 5–10 concurrent implementation projects
- Support 20–30 active customer accounts
- Meet implementation timeline goals and maintain high customer satisfaction scores
- Deliver consistent follow-through and proactive problem resolution
CAREER GROWTH AT BIOTOUCH
BioTouch is committed to your long-term development. We offer:
- Structured career paths to mid-level and senior Implementation Consultant or Project Manager roles
- Ongoing professional development through training programs and certification sponsorship
- Exposure to cross-functional teams and strategic product development initiatives
Job Number: 154969